Does It Matter Which Repair Shop I Use in Oregon?

Yes. Repairs must be performed at a manufacturer-authorized service facility to count toward Oregon’s § 646A.406 repair-attempt threshold.

Authorized service facilities

• Authorized franchise dealers.
• Direct-owned service centers — Tesla (Portland, Bend, Eugene), Rivian.
• Mobile service — Tesla mobile vans, dealer-authorized mobile units.

What doesn’t count

• Independent mechanics without manufacturer authorization.
• Tire / lube shops for warranty issues.
• Big-box chains for warranty work.
• Side-of-the-road emergency repairs.

Why this matters

The repair-attempt threshold requires the manufacturer (or its authorized agent) had the opportunity to repair.

Mobile service / Tesla considerations

Tesla’s direct-service model — including mobile service vans — counts as authorized service.

Documentation requirements

For every authorized-service visit, demand a printed RO containing date, mileage, complaint, technician findings, parts replaced, dealer name, VIN.

Bottom line

Use authorized service facilities. Independent-mechanic visits don’t count toward Oregon Lemon Law thresholds.

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