Cash-and-Keep Settlements in New Hampshire

A cash-and-keep settlement is a negotiated payment from the manufacturer in exchange for the consumer keeping the vehicle and releasing the claim. It is not a statutory remedy under RSA 357-D — which provides refund or replacement — but it’s a common practical resolution.

When cash-and-keep fits

• The defect is real but livable — annoying or value-reducing, not safety-critical.
• You want to keep the vehicle.
• The diminished value is quantifiable.
• The case is stronger on CPA damages than on a clean buyback.

How the cash amount is set

• Diminished market value from the defect.
• A discount off a full refund reflecting that you keep the car.
• CPA actual damages or the $1,000 floor, with the double-to-treble multiplier where willful conduct supports it.
• Attorney fees the manufacturer pays separately (CPA § 358-A:10).

Typical cash-and-keep payments range widely — often $3,000–$12,000 — depending on the vehicle, defect, and strength of the CPA facts.

Advantages

• Keep the vehicle you’ve adapted to.
• Faster than a full buyback.
• Cash in hand plus a usable car.

Disadvantages

• You keep a vehicle with a known defect.
• Usually less than a full refund net of the (small) use offset.
• Not appropriate for serious safety defects — take the refund/replacement.

Bottom line

Cash-and-keep is a negotiated outcome for livable defects, and New Hampshire’s mandatory CPA fees keep the cash intact. For safety defects or strong buyback cases, hold out for a refund or replacement. Get a free case review.

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