Massachusetts Lemon Law Cases by Manufacturer

The Massachusetts Lemon Law applies the same standard to every manufacturer. Greater Boston (Suffolk / Middlesex / Norfolk / Essex), Worcester, Springfield, and Cape Cod markets concentrate substantial dealer density and case volume.

Topics in this section

• Tesla
• Toyota
• Honda
• Ford
• General Motors
• BMW
• Mercedes-Benz
• Audi / Volkswagen
• Hyundai
• Kia
• Nissan
• Stellantis (Chrysler/Dodge/Jeep/Ram)
• Subaru

Massachusetts-specific factors

• Chapter 93A § 9(3) demand letter creates strong settlement leverage — most manufacturers tender meaningfully when faced with double/treble damages and mandatory § 9(4) fee exposure.
• Mandatory c. 93A § 9(4) attorney fees — among the strongest UDAP fee provisions in the country.
• Double or treble damages on willful / knowing violations or inadequate § 9(3) tender response.
• OCABR state arbitration — manufacturer required to participate; $50 filing fee; 45-day timeline.
• Tight 1-year / 15,000-mile window combined with the 15-business-day OOS threshold (shortest in country) — manufacturer cannot use delay tactics.
• Greater Boston tech/finance/healthcare affluence drives luxury-brand market share (BMW, Mercedes, Porsche, Tesla, Audi, Volvo) and corresponding case values.
• D. Mass. federal venue for Magnuson-Moss — Boston, Worcester, Springfield divisions.
• New England climate stresses electrical and HVAC systems particularly hard.
• Subaru’s New England stronghold — Subaru has strong regional market share in MA / NH / VT / ME.

Related

Topic

Massachusetts Lemon Law — Frequently Asked Questions

Quick answers to the most-asked questions about Massachusetts's Lemon Law and Chapter 93A.

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The Massachusetts Lemon Law Process

Step-by-step: how a Massachusetts lemon-law case moves through repair attempts, c. 93A § 9(3) demand letter, OCABR state arbitration, court action, and settlement.

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Qualifying Defects Under Massachusetts Lemon Law

What kinds of vehicle defects qualify for a Massachusetts Lemon Law refund — the substantial-impairment test under § 7N½.

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Massachusetts Lemon Law Remedies

What you can recover under Massachusetts's lemon-law framework — refund, replacement, cash-and-keep, Chapter 93A double/treble damages, and mandatory § 9(4) attorney-fee recovery.

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The Law: Massachusetts Lemon Law and Chapter 93A

The statutes behind a Massachusetts lemon-law claim — § 7N½ (New Car Lemon Law), § 7N¼ (Used Car Lemon Law), § 7N (Lemon Aid Law), Chapter 93A, Magnuson-Moss, and timing rules.

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Vehicle Types Covered by Massachusetts Lemon Law

How Massachusetts's Lemon Law applies to used cars (under separate § 7N¼ Used Car Lemon Law), leases, EVs, motorcycles, RVs, and commercial vehicles.

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