Krohn & Moss, Ltd. Consumer Law Center®

Krohn & Moss, Ltd. Consumer Law Center® is a Hermosa Beach-based firm specializing in California lemon law claims under the Song-Beverly Act and Tanner Consumer Protection Act. With over 10,000 consumers assisted, the firm educates clients that qualifying cases often exist beyond the standard four-repair benchmark and achieves 99+ percent settlement rates before trial.

About

Krohn & Moss, Ltd. Consumer Law Center® is a California-based firm specializing in lemon law claims under the state's Song-Beverly Consumer Warranty Act and the Tanner Consumer Protection Act. Based in Hermosa Beach, the firm has assisted over 10,000 California consumers in recovering compensation for defective vehicles.

The firm's approach centers on educating clients about their rights and the nuances of California lemon law. Many consumers mistakenly believe they must meet the presumptive standard of four repair attempts within 18 months or 18,000 miles to qualify for relief. Krohn & Moss counsels clients that this is only a presumption, and qualifying cases may exist even without meeting these benchmarks. The firm regularly handles matters where defects arise after the typical timeframe, and cases where fewer repair attempts were required due to the severity of the defect. Additionally, when a vehicle is out of service for 30 or more business days, it is presumed to be unreasonable and may qualify for lemon law remedies.

Under California law, consumers who have warrantied defects that manufacturers cannot or will not repair within a reasonable number of attempts may be entitled to a refund or replacement vehicle. The firm explains that filing typically begins with notifying the manufacturer of intent to claim. If the case is strong, manufacturers often settle at this stage. Otherwise, the matter proceeds to an arbitration board, which can be conducted remotely through document submission. If dissatisfied with arbitration, consumers may file suit. Notably, Krohn & Moss reports that more than 99 percent of its cases settle before trial, with manufacturers typically offering acceptable settlements even after litigation commences. Final decisions on settlement offers rest with the client, though the firm provides counsel throughout the process.

Compensation available includes vehicle refunds or replacements, plus attorney's fees and civil penalties. The firm operates on a no-cost-to-client basis, covering expenses throughout the claim process.

Recent changes to California lemon law have narrowed protections for used vehicles, but the firm advises that consumers may still pursue damages claims and attorney's fees under breach of warranty laws and the federal Magnuson-Moss Warranty Act. Clients have up to four years from the date a warranty is breached to file a lawsuit, or one year after an express warranty expires if the manufacturer has opted into California's AB 1755 fast-track program, whichever period is shorter.

Overview compiled from the firm's website