VT Consumer Assistance Program

The Vermont Consumer Assistance Program, operating under the Office of the Vermont Attorney General, provides consumer protection through education, complaint mediation, and resource connection for all Vermonts residents. With four decades of experience partnering with the University of Vermont, the program serves consumers and small businesses before, during, and after marketplace transactions, offering free assistance via phone or email.

About

The Vermont Consumer Assistance Program, operating under the Office of the Vermont Attorney General in Montpelier, has spent four decades partnering with the University of Vermont to support Vermont consumers and small businesses. As a state-run consumer protection resource, the program addresses a wide range of consumer concerns through education, complaint mediation, and direct connection to helpful resources.

The Consumer Assistance Program can assist Vermonters before problems develop, while issues are occurring, and after transactions have concluded. The program provides both consumer and business education tailored to help people navigate marketplace transactions and understand their rights. Its complaint mediation service works to resolve disputes between consumers and businesses, offering an alternative to formal litigation for those seeking resolution.

Operating from offices in Montpelier, the program serves all of Vermont and is accessible by telephone at 1-800-649-2424 or by email at ago.cap@vermont.gov. The program is part of Vermont Attorney General Charity R. Clark's administration, which has prioritized protecting Vermonters through enforcement action against corporate misconduct, defense of consumer rights, and public advocacy.

The Consumer Assistance Program's approach emphasizes connecting Vermonters with reliable information and practical resources. Whether a consumer has questions about a transaction, wants to understand their legal rights, or needs help resolving a complaint with a business, the program provides guidance and mediation support. The office maintains current information about consumer issues and business practices, enabling it to educate both consumers and business owners about their respective responsibilities and protections under Vermont law.

The program's partnership with the University of Vermont reflects its commitment to education as a core component of consumer protection. By offering resources and information to both sides of consumer transactions, the program helps prevent disputes while also providing pathways to resolution when problems do arise.

For Vermonters seeking assistance with consumer complaints, marketplace disputes, or consumer information, the Vermont Consumer Assistance Program offers a free, state-supported resource designed to help navigate issues fairly and effectively.

Overview compiled from the firm's website